What guests and inspectors say

Guest ratings we could read

Two platforms we could read directly, about 8,000 reviews between them. We would rather show that than borrow numbers quoted on third-party pages we cannot verify. The Google figure comes from the hotel's own place card, the same one our map uses.

The themes

KAYAK publishes its own summary of the reviews behind the 8.9. In its words, guests "frequently praised the hotel's comfortable beds, inviting pool, and satisfying breakfast options", while "several reviews noted issues with service, such as billing errors, slow check-in, and lack of responsiveness", along with complaints about value for money.

That matches the shape of the hotel: the physical product — beds, pools, the lake — is strong; the friction is in the processes of a large property tied to a busy casino and conference centre. It is also why we suggest, on every page, telling the desk exactly what matters to you before arrival.

Inspectors and awards

CITQ (Quebec tourism classification)

Five stars since 2001

CAA-AAA

Four Diamond since 2002

Green Key Global

Four Green Keys

BOMA BEST

Platinum, 2023

Hilton Connie Award

Won four times for best overall performance, according to Wikipedia's French article (secondary source)

How to read all this

A guest score of 8.9 from a thousand reviews, and 4.5 out of 5 from seven thousand on Google, puts the hotel in solid territory without making it flawless. The pattern — praise for the room and the water, complaints about service moments — is the most useful part. If billing worries you, ask for an itemised folio the evening before departure. If check-in queues worry you, arrive outside the 4 p.m. rush and leave bags with the bell staff while you go to the spa.

We will update this page when we can read more platforms. If you have stayed recently and something here looks out of date, write to the desk — we correct facts, not opinions.