Questions we are asked most

Is Hilton Lac-Leamy in Ottawa?

No. It is in Gatineau, Quebec, on the other side of the Ottawa River, at 3 Boulevard du Casino. The hotel puts it about a 10-minute drive from downtown Ottawa.

How do I get there from the Ottawa airport?

By car or taxi it is less than 28 km, about 25 minutes by the hotel's figure. Taxis queue at the centre door on Level 1 of the terminal; ride-share pick-ups are at Pillars 12 and 13. Routes: Open in Google Maps or Directions, and the full route table on how to get there.

Is parking free?

Outdoor self-parking is free. Valet parking is suspended until further notice. Sources disagree on whether indoor parking is free or paid — ask at arrival.

What time is check-in and check-out?

Check-in is at 4 p.m. and check-out at 11 a.m.

Are the pools open in winter?

Yes. The indoor and outdoor pools and hot tubs are heated and open year-round.

Can children stay at the hotel?

The hotel and Arôme are open to all. The casino, its bars, Banco Bistro, Bouquet, L'Instant and most theatre shows are 18+. The hotel does not publish a minimum age for guests registering.

How old do you have to be for the theatre?

18, except for specific shows. Bring original photo ID; electronic copies are not accepted.

Are pets allowed?

Service animals and household pets are accepted for a non-refundable $50 fee, up to 34 kg.

Does the hotel have a spa?

Yes: Amerispa, with 17 treatment rooms, opening from 10 a.m. Monday to Thursday and from 9 a.m. Friday to Sunday. Its steam bath, sauna and whirlpools come with a package or two hours of treatments.

Which rooms have a lake view?

The hotel says its rooms look over Lac Leamy, Lac de la Carrière and the surrounding area, but it does not sell a view by category. Ask for it in your request.

How big are the rooms?

The hotel does not publish room sizes. It publishes beds and layouts; see the rooms pages.

Can I get to Ottawa by bus?

Yes. The STO's Rapibus links Gatineau with downtown Ottawa; the operator names Station Lac-Leamy as the stop for the complex. STO customer service is 819-770-3242.

Is there a restaurant open late?

L'Instant in the casino building serves until 3:30 a.m. on Friday and Saturday and until midnight on other nights. In-room dining runs 6:30 a.m. to 10:30 p.m.

Is this the hotel's official website?

No. Shore & Stage is an independent guide. The hotel's official pages are on casinos.lotoquebec.com, and the hotel takes bookings directly on 1-866-488-7888.

Does sending a room request book a room?

No. It reaches our booking desk, which checks availability and the rate and answers by email. Nothing is booked or charged until you confirm, and we never ask for a card in the form.

Where can I get help with gambling?

Gambling: Help and Referral, 1-800-461-0140 anywhere in Quebec, 24/7, free and confidential.